FAQ's (Frequently Asked Questions)

FAQ's (Frequently Asked Questions)

I get quite a few frequently asked questions throughout the week with respect to product listings and shipping information so I thought I would compile a list of the most commonly asked questions and put them all into one spot. (Psst: I'm just a message away if you have any questions that aren't listed here.) 

Question: Where are you located? Answer: I'm located in the Southwestern region of Ontario, Canada.

Question: With your kits, do I need to buy any extra materials? Answer: No, everything comes included so you can get started right away. There are a couple of kits with optional upgrades based on what you might have at home. Choose accordingly!

Question: For the Subscription Box, is the price that's listed the cost per month? Answer: No, the price that's listed is for the entire subscription period. When you reach the end of the subscription period, it will not automatically renew so you would need to purchase another subscription to keep going.

Question: Are you able to do a custom order. I can't find what I'm looking for? Answer: I can definitely try and help depending on what you are looking to have done. Please send a message via "Contact us" at the top of my homepage and we'll chat from there.

Question: What are your processing/shipping times like and do you offer express shipping if I need my order STAT? Answer: Most of my products are made to order and while most orders can be dispatched within 1-2 days, there are some items take a little longer to make. I do offer upgraded shipping options if you need your order sooner than later.

Question: How can I reach you if I have questions/concerns about my order? Answer: Customer service is very very important to me. If you find your order hasn't arrived in a suitable timeframe, or you have any other concerns related to your order, then please send a message via "Contact Us" on my homepage, or you can send an email to info@thecraftshoppecanada.com

Question: I live in the U.S., how long will it take for my order to ship from Canada? Answer: For orders shipped within Canada, it usually takes anywhere between 3-7 business days. For orders shipping to the U.S., it usually takes anywhere between 7-10 business days. **During holidays such as Christmas, delivery times can and usually are busier so add on extra time during the months of November/December.

Question: I have noticed that you only ship within North America, are you looking to add more countries to that list? Answer: I am looking at opening things up to ship to different countries within Europe but each country has different rules and regulations surrounding shipping etc so I'm doing my research on that as we speak.

Question: Are you able to handle a larger, bulk order if necessary? Answer: Absolutely! I have completed a number of larger custom orders in the past. All I ask is for time to pull the order together - especially if it's a custom order request.