FAQ's (Frequently Asked Questions)

FAQ's (Frequently Asked Questions)

I get quite a few frequently asked questions throughout the week with respect to product listings and shipping information so I thought I would compile a list of the most commonly asked questions and put them all into one spot. (Psst: I'm just a message away if you have any questions that aren't listed here.) 

Question: Where are you located? Answer: I'm located in the Southwestern region of Ontario, Canada.

Question: With your kits, do I need to buy any extra materials? Answer: Aside from Card Making Kits (where you need a double sided table runner), everything you need to complete your project is included.

Question: For the Subscription Box, is the price that's listed the cost per month? Answer: There are 3 different options for the subscription box. You can choose a month-to-month plan or save with a 3 or 6 month pre-paid bundle. All plans are a recurring subscription and you have full control of your subscription through your customer portal.

Question: Are you able to do a custom order. I can't find what I'm looking for? Answer: I can definitely try and help depending on what you are looking to have done. Please send a message via "Contact us" at the top of my homepage and we'll chat from there.

Question: What are your processing/shipping times like and do you offer express shipping if I need my order STAT? Answer: All of my kits are ready to go so orders are dispatched within 1-2 days. If you need fast delivery options, then send me a message to discuss.

Question: How can I reach you if I have questions/concerns about my order? Answer: Customer service is very very important to me. If you find your order hasn't arrived in a suitable timeframe, or you have any other concerns related to your order, then please send a message via "Contact Us" on my homepage, or you can send an email to info@thecraftshoppecanada.com

Question: I live in the U.S., how long will it take for my order to ship from Canada? Answer: For orders shipped within Canada, it usually takes anywhere between 3-7 business days. For orders shipping to the U.S., it usually takes anywhere between 7-10 business days. **During holidays such as Christmas, delivery times can be delayed due to volume so add on extra time during the months of November/December.

Question: I have noticed that you only ship within North America, are you looking to add more countries to that list? Answer: I am looking at opening things up to ship to different countries within Europe but each country has different rules and regulations surrounding shipping etc so I'm doing my research on that as we speak.

Question: Are you able to handle a larger, bulk order if necessary? Answer: Absolutely! I have completed a number of larger custom orders in the past. All I ask is for time to pull the order together - especially if it's a custom order request.